Initial Formal Complaint to the Medical Practitioner
Hello Dr
I write to you with great sadness, disappointment and concern as I am aware that you own the practice at ……….. Medical Centre in ……………..
I came in to see Dr …….. as a female consultant, I was suffering from swelling and some discolouration on my right breast,
When I came into the surgery I advised Dr ……… as she is called that my breast was swollen and that there was a redness she asked to take a look and she did but did not carry out any type of examination. I took the antibiotics that she wrote a script for after the week or so I realised that the redness had not gone away and it was still the same.
I made a second appointment and when I sore Dr ……… this time she asked to see the breast she touched it to see if it was hot and said "that yes its still there", when we sat down I asked her if I could and should go for a mammogram she advised me at this point that " you are too young to go in nothing will be wrong like that and they are not required till you are 55 and over if you are not they cost and are expensive" what is most disappointing with this is that I trusted your doctor and she lead me to believe that there wasn't anything wrong so I again took the antibiotics. I completed the antibiotics and it was still no better so went back to Dr…….. for a third time on the Monday this time I was sent to the Hospital at Joondalup with a suspected abuses.
When I was taken in to the hospital they did an ultra sound and the Dr advised me that I was required to have a mammogram and a biopsy within the week, the doctor was very concerned and made sure I was aware of the importance of going in to have this done. I went in on the Wednesday I was asked who I was going to get the results for the biopsy from as I was not confident after this to come back to Dr …… I have gone to another surgery and been advised that I have Inflammatory Breast Cancer and this is an aggressive cancer that could have been detected up to six weeks before it had.
As you can understand I am devastated as the cancer has spread into the nodes in my arm pit and I seem to wonder if I was given the referral as I asked would it be this bad ??
I have made a formal complaint to the Medical Board and depending on the outcome I am seeking legal advice in regards to malpractice as the information I received and the lack of concern from the doctor has resulted in my diagnoses causing me undue stress and worry.
I would like it if you could respond to my email with notification that you have received it.
Regards
Elisha Smith
Reply Letter from Doctor
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My reply to the letter above
Dear Dr …………. & Dr…………..,
I am not sure what you wanted me to say to this response letter, from what I can tell is that Dr ……………..has admitted that she advised me that a mammogram and ultrasound were not required and yet this is how I found out that I have breast cancer.
I am mostly disappointed that a female doctor was not more concerned and or aware that lady's of any age can get breast cancer, since I have been diagnosed I have spoken to so many women that are younger or same age as me that have this diagnosis.
I know that Dr ………… you have a good reputation and would like to think that your standard is now a concern to your entire practice.
I really think that you both need to discuss the options of more training and understanding of this disease as I am not confident that you have sufficiently understood my concern writing the letter. I was not writing to get answers as I received them at another clinic so I have all the answers I need now and that is for me to survive this and warn others, be more aware and confident in the GP they are placing their trust in.
In future when someone asks for something that is related to the problem they are coming to you for you should be encouraging this so that the patient is clear of anything that they may be worried about. I asked for a mammogram that was a concern to me and the fact that I do have big boobs was a concern, I wasn't asking for a brain scan that was not relevant to my condition.
Maybe taking time with patients and caring more rather than the amount of people that you see, you would have sent me for a mammogram the outcome would have been no different but my confidence in your practice would have been.
You are the medical practitioners not I, but I do know that trust and confidence in your GP is one we all place in your hands and maybe that should be a little more understood than it is at your practice.
I do hope for all future patients that your care and concern improves in the future.
Regards
Elisha Smith
This post is for all to get a great GP someone who has your health in their best interest. :)
I apologise for the spelling ans if it isn't the easiest to read as it was written at an emotional time.
